Supporting your professional interests is the cornerstone of our work. In this piece, ASCL's Mike Smith offers a recap of yet another busy year for his team, dedicated to advising and representing school, college, and trust leaders.

Support for you

There are countless reasons why education leaders across the UK choose to join ASCL as their trade union. Yet, one sentiment rises to the top: its the unparalleled quality of individual support that ASCL offers to its members. At the core of our mission is a commitment to stand by you, offering bespoke guidance and representation whenever you need it. This dedication underscores our role in supporting school, college, and trust leaders through every professional challenge.

A year in review 

The past academic year has been another busy one for the ASCL member support team. Our hotline handled 6,578 enquiries, with 1,642 of those resulting in further support referrals and in-depth casework by our regional and field staff. These figures highlight the importance of the hotline as the frontline service of our trade union.

Whether you're facing an employment issue or seeking clarification on a professional matter, one call or email to our hotline opens the door to a wealth of expertise. As our General Secretary, Pepe Di'lasio, often says, "We're here for you when you need us" - a promise we keep every single day.

Supporting employment concerns 

One of the primary reasons members contact our hotline is to seek adv ice about their employment. Last academic year, issues related to individual professional circumstances were among the most common topics of enquiry. This includes everything from contract concerns to employment disputes, each handled with the utmost confidentiality and care. Among these issues, pension queries stood out, requiring guidance from experts like our Pensions Specialist, Melanie Moffatt.

Expertise on the ground

Our hotline is staffed by dedicated professionals, but sometimes the complexity of a case demands a more hands-on approach. In these instances, the hotline team may refer the case to one of our regional officers or field officers (ROFOs). These highly experienced individuals are well-versed in managing a wide range of challenging employment issues, from investigations and allegations to hearings, grievances, and redundancies. 

When a case is escalated to our ROFOs, members can be assured of receiving confidential, professional support tailored to their unique situation. The depth of experience our ROFOs bring to the table ensures that members are not only supported but also empowered to navigate even the most daunting challenges with confidence. For further details on the scope and nature of the support we offer, we encourage members to review ASCLS Legal and Member Support Policy, available here: www.ascl.org.uk/LegalandMemberSupportPolicy

Legal support 

One of the significant advantages of ASCL membership is access to our in-house legal team, comprised of experienced employment solicitors. In a world where legal complexities in employment are ever present, having such expertise on hand is invaluable. 

Our legal team is involved in many aspects of member support, providing advice that is not only confidential but also deeply informed by the latest legal standards and precedents. Whether you're facing internal employment processes, an employment tribunal, or a professional disciplinary hearing before a regulatory body in any part of the UK, our solicitors are there to guide and represent you every step of the way.

Amplifying your voice 

Beyond individual support, ASCL plays a vital role in collective bargaining, working tirelessly to negotiate improved terms and conditions for our members. Our industrial relations team collaborates closely with employers, other trade unions, and our policy team to ensure that the voices of school and college leaders are heard and respected at every level. 

The team is an example of one of the many ways that ASCL's various components work in synchronicity, taking position statements agreed by Council (www.ascl.org.uk/position-statements) and working with employers to see them realised, as well as working with our specialists in the policy team to gather information from joint negotiating committees (JNCs) to inform ASCL's views.

The power of local representation 

ASCLS network of local representatives plays a crucial role in giving members a voice within local authorities and academy trusts. These representatives , who are also members, find the role both rewarding and fulfilling. They are the bridge between ASCL's central resources and the unique challenges faced by educational leaders in their local contexts. 

Expanding this network is one of our key objectives for the coming year. We welcome any member interested in becoming a local representative to get in touch. This is an opportunity to make a difference in your community and connect with other leaders who share your commitment to education. Find out more at www.ascl.org.uk/localrepresentatives - we'd love to hear from you.

Always here for you 

As we've moved into another academic year, the demands on ASCL members continue to be significant. Our hotline remains as busy as ever, with an average of 30 contacts a day from members seeking advice and support. 

Whether you need to confirm your understanding of an issue, discuss a situation at your institution, or address a personal employment concern, remember that ASCLS member support team is here for you every day of the year. 

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NEED OUR SUPPORT? 

If you require assistance or advice, don't hesitate to contact the ASCL hotline on 0116 299 1122 or email hotline@ascl.org.uk As one member shared, "ASCL has truly had mg back every step of the wag." Another commented, "The support provided has been nothing short of outstanding." 

WE'RE HERE FOR YOU, EVERY DAY, THROUGHOUT THE YEAR.

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ASCL HOTLINE

KEY FIGURES : 1 September 2024 to 31 August 2025

• The hotline dealt with 6,578 enquiries from members.
• That is 30 contacts a day on average.
• A total of 1,642 enquires from members resulted in support from a caseworker.

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BREAKDOWN OF ENQUIRIES TO HOTLINE BY JOB ROLE

• 1,902 from assistant heads
• 1,287 from deputy heads
• 2,398 from headteachers
• 480 from buisness leaders
• 409 from executive heads & CEOs
• 102 from other roles

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Mike Smith
ASCL Director of Member Support
@ascl-uk.bsky.social

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